What To Do When Car Damage Is Not Repaired Properly

Vehicle owners should be totally satisfied with their collision repairs. As a car owner, you have the right to expect your car to be restored to its pre-collision condition. The car should drive and look just like it did before and you should have the same level of safety. It doesn’t matter how bad the accident was. Do you know what to do when your car damage is not repaired properly? Read on to find out.

Inspect Your Car After Repairs

We always encourage our clients to check their damage repairs, and any reputable auto collision body shop will stand by their work. Vehicle owners are entitled to inspect their car repairs before paying or authorizing their insurance company to pay for the work done. If the car damage was severe or components were replaced we recommend testing your car in a short drive. Make sure the headlights work, the wheel alignment is right, and that your car is steering normally.

How To Inspect Your Vehicle After Repairs

Before you send the insurance check or pay to pick up your car after the repairs, look at your car and make sure you are satisfied with the work done.

Discuss Any Issues With The Auto Body Shop Manager

If your car was repaired and you’re not satisfied with the work, or paint job, or the quality of the parts replaced, discuss it with the manager of your auto repair shop. Show any defects you have noticed and make sure your concerns are understood by the manager before you pay the bull or send it to your insurance company. The manager should be able to give you a reasonable option for fixing the issues.

Request a Post-Repair Inspection

A post-repair inspection is standard at most reputable body shops. It should be done before returning the car to its owner. However, this may not be true for all body shops. An inspection after repairs are done verifies if the original damage was fully diagnosed, if the repair is of the best quality, and it assures the body shop that nothing was missed. A third party’s comprehensive inspection should either dismiss or support any doubts about the repairs.

Contact Your Car Insurance

Your car has to be restored to its original condition before the accident, even if the repairs were made by a shop outside of the network of your insurance company. If you can’t reach a satisfactory agreement with the body shop or the repairs’ quality is not what you expected, contact your car insurance company. Then, the insurance agent can manage the dispute. A post-repair inspection has to be carried out by the insurance claim’s adjuster before you send any payment.

File A Complaint

A good body repair shop should always ensure you that the repairs will be done right. If that’s not the case, you can file a complaint with Nevada’s Bureau of Auto Repair. This bureau works to make sure that customers like you are treated fairly and the car repairs are done correctly. The bureau representatives will review your complaint and if they find that the repairs done on your car don’t meet the industry standards, they will negotiate further repairs, a refund, or a transfer to a different car shop.

Write A Review

This might not seem like a big deal, but customers do look online for reviews of service providers. If you really feel that your repair work was not satisfactory, write a review on Carwise, or Yelp. However, don’t use the platforms for vague reviews, be specific about your complaints and your experience.

Choose An Auto Repair Body Shop That Guarantees Their Work

A trustworthy body shop will offer you a lifetime warranty for every work done on your vehicle. This will get rid of any worries you might have about the work done on your car. Even after picking your car from the shop, you can go back and ask them to go over any concerns you may have.

Car Damage Is Not Repaired Properly?

The best way to avoid having to deal with bad car repairs is to choose a trustworthy and reputable body shop from the start. Sudden Impact Auto is a Las Vegas, family-owned auto body collision repair shop. Our shop is focused on offering high-quality services that meet our client’s expectations. Call us today at 702-457-3002 for a free estimate.