As an Auto Collision Repair Consumer Do You Know Your Rights?

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As an Auto Collision Repair Consumer Do You Know Your Rights?

Getting your car fixed if it has been damaged in an auto collision accident is not your regular everyday task. Statistically speaking you are likely to need one auto collision repair service within your lifetime. The damage caused can range from minor scratches to the paintwork to full on fender benders. But what are the next steps to take in such a situation and what rights do you have as an auto repair consumer?

Auto Collision Repair

Choosing Your Own Auto Repair Shop

Did you know you’re allowed choose where you get your vehicle repaired after an auto accident? Many out there assume that the regular repair center that their auto insurance company sends them to is an ultimatum; either you pick this place, or you pay for your repairs yourself! But this isn’t true at all. In fact, under Federal law you have the right to choose the establishment that can repair your car in Las Vegas. This should never affect your warranty or coverage.

Why Would Insurance Companies Want me to Use Their Repair Centers?

The auto repair centers that insurance companies have their own methods of dealing with customers. There are times when they might not look too deeply into the issues in your car. They can fix it to look brand new from the outside, but really their investigation into internal issues can be minimal especially as insurance companies push them to keep the cost as low as possible.

Why Choose an Independent Autobody Shop?

You should choose an independent autobody shop because you will be treated like a person rather than a number. Your mechanic will agree to inspect the vehicle with you there and walk you through any necessary repairs that need to be made, internally and externally. Independent auto body shops also don’t have a big overhead, so the labor costs usually go straight to the mechanic, which makes it cheaper for you if you decide to not use your insurance.


The Right to Choose Your Auto Repair Parts

In auto collision accidents were parts of the car need to be replaced completely there are two options available to the consumer: OEM parts and non-OEM parts.

OEM Parts

OEM (Original Equipment Manufacturer) parts. These are parts that have been produced by the original maker of the car you drive and are usually more expensive. The reason for this is because they have been strenuously tested with the full backing of the maker.

Non-OEM Parts

These parts are not made from the same materials and do not carry the same tested credibility that OEM parts do. They are less expensive because they are made from lesser known third-party manufacturers.

What Auto Parts to Choose?

At Sudden Impact Auto Body, we only use OEM parts when repairing vehicles. Consumers sometimes are not happy about paying the full price for a car repair, but we value your safety above everything else. Auto repair is not a game to us, we know that the standard of our work needs to be exceptionally high in everything that we do because mistakes can lead to more accidents, and those accidents can turn into tragedies. Generic car parts also don’t fit as well, are made of material that can break easily resulting in more repairs just down the road.


The Right to a Safe and Completely Repaired Car

When getting a car repaired you are putting so much trust in your auto repair technician. You need to know that they are highly skilled and qualified to undertake the job required. Doing your due diligence when it comes to choosing an autobody center is a must.

Ask Questions About Your Car Repairs

Your technician should walk you through exactly what work was required and carried out on your vehicle during its stay. It should be explained in detail why these changes were needed as well. At this point don’t hesitate when it comes to asking questions. You are paying for this service and have a right to know the ins and outs. You also have a right to know what parts were used and where the parts came from. At Sudden Impact Auto Body, we are always happy to sit down and explain the process and result step by step. An informed customer is a happy customer!


Auto Collision Repair in Las Vegas

Getting in an auto collision accident is never ideal. The important thing after everyone’s safety has been checked is to get your car back on the road as quickly as possible. Knowing your rights when it comes to auto collision shops will help you make an informed decision about who is most suitable to repair your vehicle. At Sudden Impact Auto Body, we take pride in our high level of customer satisfactions. Stop on by for a car inspection. You can also contact us by submitting an online form or calling at (702) 457-3002.